BW7 Troubleshooting

Are you experiencing issues with your BW7 backup camera system in your pre-wired RV? Don't worry, troubleshooting these systems can be straightforward with the right approach. Let's dive into some common problems and solutions to help you get your backup camera system up and running smoothly.

 

Why I continued to get "no signal"?

1. The camera is connected to the light but is not receiving power.

• The camera is powered with the lights so you need to turn the lights on. If they are not on neither is the camera.  Most Furrion pre-wired circuits are tied to the running lights/headlights of the RV. You MUST have those ON when installing/testing the BW7 camera or it's NOT going to work.
• Check if your lights are in the Auto position and and turn it off of auto.
• Make sure you are hooked up to the trailer and lights on.

• Switch your truck lights to AUX.

2.Unstable or low voltage

• Check the jack on the RV if is putting out less than 12 voits. The system needs to be at 12V+ for work. You can try to jump it with 12V.
• It is caused by the voltage supplied by the vehicle that has a PWM electrical system (e.g. Chevy and GMC) or TPIM system (e.g. RAM models)  for led lights being lower. Even though it read 12V+ on the meter, but the truck is not providing the needed power pulse to power the camera it Powers LED lights but not quite enough to power the camera. You can use an Furrion 7-way adapter or a 12V PWM Filter to solve the problem.  (The newer GM Truck or GMC or Chevy with LED brake lights need to be aware of this situation)
• German/American car series are prone to pulse signal interference, which can be solved by using a 12V DC power adapter filter rectifier.

3. Check proper wiring to avoid loose and poor attachments and connections of wires, as this may affect the delivery of images.

• Check if reversed the polarity when installed the camera. Please make sure the red wire is connected to the positive on the running light, and black negative.
• It is also possible that a light that was wired incorrectly from the factory.  Please try to test the wiring on your trailer to check if it is wired incorrectly. If so please switch the wires to the camera and it will work fine.  
• Check if the pre-wired Furrion outlet is wired wrong. 

4. Check if it turn out to be the connector. If the bayonet plug that came with the camera didn’t get power when plugged into the pre-wired Furrion female end or the connector mismatch. Please replaced it with the onein the box.

How do I know if the camera is receiving power?

Cover the camera's light sensor (like a light on the camera) with your hands.
If the infrared light is on, it means that the camera is successfully powered on.
If the infrared light is not on, it means that the camera has not been powered on.
Check to make sure that the lights connected to the camera are turned on.
Check the wiring or use another power source and power cord to test.

How to pair a camera with the monitor?

Please pair the camera in the following sequence：
1. Disconnect the power to the camera.
Keep the camera and monitor within 3 feet when pairing (In case there is not enough time to plug in the camera later)
2. Ensure the antennas of the cameras are mounted. ( This step is crucial for establishing a stable wireless connection between the two devices.)
Reconnect the monitor and turn it on.
3. Switch to the full screen (Not in full screen state, the menu button will not be able to operate.)
4. Access the menu and choose the PAIRING icon
5. The screen begins to count down
6. Power up to the camera during the count down（NOTE： Do not plug the camera into the power until the pairing count-down had already started.）
7. Wait for the pairing
8. Repeat the steps again if it is unsuccessful.

No Signal unless camera is moved to the front of the vehicle

1. Check if there is an issue with the center conductor of the antenna. Look at the camera/monitor to find if the antenna wire is off. Check if the antenna connector on the camera/monitor is loose.
2. Check voltage at the camera, as anything less than 12-volt can cause the transmitter not to transmit properly.
3. The camera system in the car is being interfered with and needs to check other devices transmitting on the 2.4g frequency like WIFI, Bluetooth, and other devices like tire management systems. Please get out of the populated areas that interference from lots of Bluetooth signals on the road near you.
4. Check proper wiring to avoid loose and poor attachments and connections of wires, as this may affect the delivery of images.
5. Check if the monitor power cord can stay connected to the cigarette lighter outlet.
6. Changing the angle of the antennas may improve it, keep the tip of the antenna as far away from metal objects as possible.
7. If it lose signal sometimes but comes back on,please spraying contact cleaner on antenna connection on camera.
8. Your vehicle body is blocking the signal (if the vehicle is made of aluminum, it is prone to this problem), please try to make the camera antenna reach up to the roofline of the trailer. At such times the camera can be mounted as high as possible on the trailer so that the signal goes over the roof of the car. Or use an antenna extension cable, depending on the length of the car, you need the right length of antenna extension cable.
9. If you have a GMC or Chevy 2019 or newer vehicle, you will need to order the Furrion 7-way adapter. (For example: 2022 Chevrolet 3500HD、2019 gmc at4、2024 Chevrolet 2500HD、2022 GMC Denali 2500、2022 gmc acadia and so on.)

Signal interference can also cause issues with your backup camera. Check for any sources of interference, such as other electronic devices or metal structures, that may be disrupting the signal. Ensuring a clear signal path can improve the overall performance of your camera system.

Check Power Supply

First things first, ensure that your BW7 backup camera system is receiving power. Check the power source and connections to make sure everything is properly connected. A lack of power can often be the culprit behind a non-functioning camera system.

Inspect Camera Placement

Another common issue with backup camera systems is improper camera placement. Make sure the camera is positioned correctly to provide the best view of your surroundings. Adjust the angle and height of the camera if needed to optimize its performance.

How to rotate the system?

If everything is backwards (the screen is showing in reverse), press and hold the △☼ button a few seconds can rotate the screen.

Do I must get the camera and monitor within 3ft?

No. Normally, this product is suitable for normal vehicles up to 49 feet. It is only recommended that the camera be within 3 feet of the screen when pairing, this distance is to allow you enough time to connect the camera power during the pairing countdown time.

 

We hope this troubleshooting guide has helped you resolve any issues you were facing with your BW7 RV backup camera. If you're still experiencing problems, don't hesitate to reach out to our customer support team:sales@uszeroxclub.com for further assistance. Happy monitoring!